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TERMS AND CONDITIONS

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ן»¿ן»¿Privacy Policy

We do not store any credit card details, this information is taken by our payment service provider (SagePay) and we are supplied a unique transaction number notifying us that payment has been made. All personal information is stored on a secure server. It is our policy not to sell or pass your personal information to any third parties.

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Returns & Cancellations Policy

If for any reason you are dissatisfied with your purchase you may return it for either a refund or exchange within 30 days of receipt.ֲ  The products must be returned in perfect condition and should include the original packaging.ֲ ֲ Refunds will be made back on to the card that was used when the order was placed.ֲ Postage is not refundable.ֲ  Returns postage costs are at your expense. Please ensure that adequate packaging for transportation is used for all returns.

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In the first instance you should e-mail us atֲ sales@cupcakesparkle.comֲ to advise us of the need to return part of all of the order you have placed. You should also include the reason for the return. Please include your full name address and contact telephone number along with your order number and the details of the exchange or refund required.ֲ  Once we receive the e-mail advising us of the return we will provide a returns label. We will also advise via e-mail that the exchange / refund request has been actioned.

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Shipping Policy

All deliveries will be carried out by Royal Mail. Orders under ֲ£30 will be dispatched via 1stֲ Class Parcel Post. Orders in excess of ֲ£30 will be dispatched via Royal Mail Special Delivery and will require a signature at the time of delivery.ן»¿